Customer Success Starts with Onboarding and
Continues with Support

Expert Onboarding

Sugar Market, previously Salesfusion, is dedicated to your success with marketing automation, so we have created an onboarding program designed to get your team ramped up quickly. During the onboarding process, our main priority is to equip internal teams with the knowledge they need to effectively use the platform, so that you can get the most out of your Sugar Market investment. One-on-one training sessions and individual weekly touchpoints promote an open line of communication between your internal team and designated Marketing Automation Consultant. Your experienced consultant will help you identify and understand both immediate and long term goals, then you will work together to develop the best strategy for achieving those goals.

Our professional onboarding program will guide you and your team through questions like the below:

  • How to integrate Sugar Market with your overall marketing strategy
  • How to best utilize the system for new programs, reports or tactics
  • Guidance on marketing automation best practices

Once we are finished helping with the heavy lifting, you will be able to easily create campaigns and we will be on standby with ongoing support.


Ongoing Support

Our comprehensive onboarding program establishes a solid framework to drive value for your organization, but when questions arise, you will want answers fast. By picking Sugar Market for your marketing automation platform, you will get access to a dedicated, in house customer support team whose primary focus is to ensure clients of all sizes are getting the support they need.

You’ll have direct access to the support through email and phone.


Professional Services

As marketers, we wear a lot of different hats, and sometimes find ourselves with bigger projects than we can tackle. Sugar Market has an expert, Professional Services team available for campaign implementation and support when you’re strapped for time or resources. The Professional Services team functions as an extension of your marketing team on a defined project and will work with you to define, create, and execute your campaign. Let us make your job a little bit easier.


Get Your Automation Education from Sugar Market University

The Sugar Market platform contains lots of powerful features, and we want to make sure that you get the most out of them. Our Marketing Automation Consultants have designed training sessions that dig deep into the specifics of what you can do with Sugar Market. Customers can get guided experience using the Sugar Market platform and learn new skills, use cases, and best practices from these in-person or online sessions.

Save the date:

  • July 17-18 – Atlanta
  • October 2-3 – Atlanta

Enroll Today